We do our best to ship orders the same day they are received -or on the following open weekday if ordered on a weekend day.  This means the window for order cancellation can be very short.  We offer 7 days from your package receive date (according to tracking information) to decide how much you love the product.  We will gladly cancel and refund any order up until it has left our facility, but once it is gone you will be responsible for return shipping in order to get a refund.