We understand that purchasing a pedal can be a bit unsettling if you haven't had the chance to play it in person first. All the demo videos in the world can only tell you so much. To help ease your mind, Cusack Music offers returns on any product returned in like-new condition within 7 days of receipt of the order.
That means you get a whole week to try out your new pedal! If you aren't satisfied, it will only cost you the return shipping to get a refund. This is the closest thing we can offer to a "try it before you buy it" policy, and we hope that it will make you more comfortable with your next pedal purchase. Please feel free to keep the swag included with the pedal as our gift to you for trying one of our products.
To initiate a return, please call or e-mail us first. Our phone number is (616) 546-8888, and our e-mail address is firstname.lastname@example.org. Returns can be sent to:
514 Lincoln Ave.
Holland, MI 49423
Any pedal not returned in like-new condition will be subject to a 10% restocking fee. This includes scratches in the paint, broken or missing hardware, and items returned in a non-functional state. We are aware that the packaging can get beat up during shipping, but please make sure the pedal itself is well-protected.